FAQ Page



	FAQ



	How long does it take to manufacture a Z-CARD? Please see our chart on the production page for more info. We always recommend you speak with a sales representative for times specific to the volume and product format you need. Who supplies artwork? Generally the client supplies artwork on a template provided by Z-CARD, however if you are in need of design services we can do that for an additional fee.
	Can I purchase a map? Yes, as part of the Z-CARD only. When will I be billed? Clients are billed upon final shipment of Z-CARDs. Where can I find pricing on your web site? Because there are so many variations and possibilities with a Z-CARD you will need to contact us directly for a quote. Please go to the Contact Us page for information on how to reach us. How can I get a template? Together with your sales representative you will figure out what size Z-CARD best suits your needs. Your sales representative will then send over a template to you via email. In what format are the templates supplied? The templates are in QuarkXPress, but we can also send you either pdf or eps files, which are available upon request. Our templates are Mac based so be sure to specify if you’ll be working on a PC. Can I have a different size template than what are available? Sure. If you need a custom template we can create one for you based on your specific needs. However, please do not alter the templates provided, as this will result in extra production time and additional charges. What is the PTN Box that’s in the template? That is Z-CARDs patent box which must be placed somewhere on the template.




	What is the required linescreen for the Z-CARD design? For the outer cards we require a minimum linescreen of 150 lpi (or 300 dpi). For the inner sheets we require a minimum linescreen of 133 lpi (or 266 dpi). What is a copy safety zone? A copy safety zone is the immediate area (generally 1/8") inside the trim line. It is there to ensure that nothing gets cut-off due to several variablities. Can I change the size of my templates? We ask that you not change the size of any template provided to you. These are standard sizes and doing so will result in extra production time (as well as additional charges) to change the template back to it’s original state. If you would like a different size than what you currently have please talk to your sales representative about getting a custom made template. How do you want the files? Please provide on disk all images (cmyk), fonts (printer and screen) along with your Quark file, as well as a printout and mock-up of your card so we know exactly how you want your outer cards to back-up in relation to the inner sheet. We ask that you also label your disk with your name and address on it for easy return. Where do I send the files for print? Your sales representative should provide you with an address. If you are unsure of your sales representative please call us at 212.797.3450 ext.300 and someone will direct you to your sales representative. Do I need to bleed my artwork? Yes, anytime you have a color or image in the background you want to bleed your artwork at least 1/8" outside of the trim line. Can I use extra PMS colors? Yes. Please contact us for a price quote on including PMS colors with your Z-CARD. I see there is space for me to design my outer cards on the template for the inner sheet, why can’t I design it all on one template? Be sure to design your outer cards on the outer card template and your inner sheet on the Inner sheet template. These are printed on 2 separate paper stocks which require completely separate plates when printing. Download your Design Checklist here: >> Word Document (28.5KB) >> PDF Document (122KB) Download your PrePress Checklist here: >> Word Document (29.5KB) >> PDF Document (123KB)

Z-CARD North America, 39 Broadway Floor 32, NY, NY, 10006

t: 212.797.3450 - f: 212.797.1530 - e: zna@zcard.com